Terms & Conditions

🥩 PRIMECUT

Fresh Meat Guarantee

Your satisfaction and food safety come first.
All beef & lamb products are handled under strict cold-chain standards to ensure maximum freshness.

✅ Return & Exchange Eligibility

Accepted if:

• Spoiled, damaged, or leaking

• Wrong item or incorrect weight received

• Missing products

• Quality not as described

⚠️ Opened products are not eligible for return or exchange unless a verified quality issue is confirmed.

⏰ Contact Time

Please contact us within 10 minutes – 2 hours after receiving your order.

📸 How to Request

Please prepare:

• Order number

• Photo or video proof

• Preferred pickup time (for exchanges)

💰 24-Hour Express Refund

• Verified cases refunded within 24 hours

• No complicated steps

• Fast and hassle-free

🚚 Replacement Service

• Free pickup of the affected item

• Fresh replacement delivered

• No additional charges

📞 Contact Us

🏷️ Brand: PRIMECUT

📍 Address:
PRIMECUT Frozen Zone
1713, Batu 9, Jalan Rawang
Taman Selayang Baru
68100 Batu Caves
Selangor, Malaysia

📧 tanszelao@yahoo.com

📱 +60 13-286 9006